Frequently Asked Questions
At Werlatone, we know engineers, procurement specialists, and technical buyers need clear, accurate answers. Below are answers to the most common questions about our RF components, ordering process, shipping, and support.
What kind of technical support do you offer?
Werlatone provides engineering-level support before and after purchase, including:
- Assistance with model selection
- Installation guidance
- Performance verification
- Troubleshooting
Our team works directly with customers to ensure optimal performance and reliability.
What should I do if my product isn’t working?
If your product is not performing as expected:
- Contact Werlatone Technical Support immediately.
- Provide the model number, serial number, and a description of the issue.
- Our team will guide you through troubleshooting and, if needed, issue a Return Material Authorization (RMA).
Do you offer custom solutions?
Yes. Custom RF solutions are a core part of Werlatone’s business. Our engineering team develops high-power, broadband, and mission-critical components to meet specific electrical, mechanical, or environmental requirements.
Does Werlatone provide solutions that meet MIL standards?
Yes. Many of our products are built to meet MIL-STD requirements, including:
- Environmental stress (vibration, shock, temperature)
- Electrical compliance (reliability, ruggedness)
For projects requiring full MIL compliance, please consult our engineering team.
How do I choose the best model for my use case?
Define your requirements first:
- Frequency range
- Power handling level
- Connector type
- Environmental conditions
Our sales and engineering experts will recommend the best model for your application.
How are your lead times determined?
Lead times depend on:
- Product type (catalog vs. custom)
- Order volume
- Current production schedule
Standard models may ship sooner, while high-power or custom designs require longer build times. Lead time is confirmed at quotation.
How do I place an order?
You can place an order by contacting Werlatone directly at sales@werlatone.com or calling our sales team.
We will provide a formal quotation prior to order acceptance, and purchase orders can be submitted via email.
What payment methods do you accept?
Werlatone accepts:
- Major credit cards
- Bank wire transfers
- Net 30 terms (subject to credit approval)
New customers may be asked to provide trade references to establish account terms.
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Do you ship internationally?
Yes. Werlatone ships worldwide in compliance with U.S. export control regulations. International customers are responsible for duties, taxes, and import fees.
Is there a warranty for Werlatone products?
Yes. All Werlatone products are covered by a standard one-year warranty against defects in material and workmanship. Extended warranty terms may be available upon request.
What are your shipping options and costs?
Werlatone ships via:
- FedEx
- UPS
- DHL
- Customer-designated carriers
Shipping costs are based on package size, weight, destination, and carrier preference. Costs are quoted with your order.